Upon successful registration, all participating brands should have received an email containing the Exchange Welcome Packet.

This email contains specific instructions to help you set up your brand on Exchange.

  1. Gain access to your brand's Elastic User Administration 
  2. Create users for your brand representatives participating in the tradeshow
  3. Upload files to create your products (Product Setup article) 
  4. Administer & make any necessary changes

If you didn't receive this email, please submit a support ticket. We're here to help.




Welcome to Elastic Exchange. We are excited to have you on board, and look forward to giving your company an opportunity to connect with and be discovered by retailers all year round. Now that your Elastic Exchange brand profile is all set up, we’d like to walk you through next steps for adding products to your brand profile for maximum retail discovery.


Step 1: Watch our short Elastic Exchange tutorial video

The first thing you will want to do is click here to watch a short Elastic Exchange tutorial video. The video will walk you through the process for uploading your data files and images/assets for the products that will appear on your brand profile page.


Or if you’d prefer, we’ll be holding several webinars where we will walk through the process live on a Zoom call. We will also post a recorded webinar to that link once the first session is complete so that you can watch the webinar at your convenience.


Step 2: Upload your data and images through GoAnywhere

You’re now ready to begin setting up products to your brand profile page. To ensure your data is always secure, we have partnered with GoAnywhere, a web-based portal to exchange data. It is as simple as dragging and dropping files.


You will receive two emails from GoAnywhere – one with your username and the other with a temporary password. When you receive those two emails from GoAnywhere, log on to emeraldx.goanywhere.cloud, enter your GoAnywhere username and GoAnywhere temporary password. Once logged in, you’ll be able to reset your password and begin uploading your data and image files. Be sure to check out our Fresh Desk support portal where you will find the Data and Image requirements as well as a lot of useful information and tips around how to utilize Elastic - you can even watch on-demand webinars and training videos.


Step 3: Activate your Elastic Exchange login credentials

You should have received an email from us titled, “[Elastic Exchange] Welcome!” If you haven’t already, follow the instructions in that email to activate your username and set up a password. If you’ve done that already – good job and jump to Step 4. If you haven’t, go ahead and do that now.  You will need this when you reach Step 4.


Step 4: Login to review your profile and use the platform

Once you’ve completed Step 3, you are ready to view your Elastic Exchange brand profile and your featured products.


It’s that easy! So, let’s get you started on Step 1. To watch our Elastic Exchange tutorial video, click here. We’re excited to have you on Elastic Exchange and the entire team looks forward to working with you!


-The Elastic Team