Upon successful Digital Market registration, all participating brands should have received an email containing the Digital Market Welcome Packet.

This email contains specific instructions to help you setup your brand for the Digital Market.

  1. Gain access to your brand's Elastic Digital Market User Administration 
  2. Create users for your brand representatives participating in the tradeshow
  3. Upload files to create your brand catalog (Catalog Setup article) 
  4. Administer & make any necessary changes

If you didn't receive this email, please submit a support ticket. We're here to help.



Welcome and congratulations on becoming a member of Digital Market Powered by Elastic Suite. We are excited to have you onboard, and the Digital Market team is ready to get you started on your onboarding journey. Our goal is to make this process as simple as possible, and we’ll be with you each step of the way.



Step 1: Sign up for Welcome Meeting

The first thing you will want to do is join a Welcome Meeting/Kick-off meeting for Digital Market. During this Kick-off meeting, you’ll meet the Digital Market team and walk through the process for uploading your data files and images/assets that will become your online catalog.


Step 2: Activate your Digital Market login credentials

You should have received an email from us titled, “[Digital Market] Welcome!” If you haven’t already, follow the instructions in that email to activate your username and set up a password. If you’ve done that already – good job and jump to Step 3. If you haven’t, go ahead and do that now.  You will need this when you reach Step 4.


Step 3: Upload your data and images through GoAnywhere

You’re now ready to begin setting up your brand catalog. To ensure your data is always secure, we have partnered with GoAnywhere, a web-based portal to exchange data. It is as simple as dragging and dropping files.


You will receive two emails from GoAnywhere – one with your username and the other with a temporary password. When you receive those two emails from GoAnywhere, log on to emeraldx.goanywhere.cloud, enter your GoAnywhere username and GoAnywhere temporary password. Once logged in, you’ll be able to reset your password and begin uploading your data and image files that will build your digital catalog. Be sure to check out our Fresh Desk support portal where you will find the Data and Image requirements as well as a lot of useful information and tips around how to utilize Elastic - you can even watch on-demand webinars and training videos.


*Note: If you’re unsure of anything here in Step 3, that’s not a problem. We’ll go over this in the Welcome Webinar mentioned above in Step 1 and you can wait to do Step 3 after the Webinar.


Step 4: Login to review your catalog and use the platform

Once you’ve completed Step 3 (whether that’s on your own or after the Welcome Webinar) and your files have all been processed, you are ready to use Digital Market and begin building awesome sales tools.


*Note:  We will reach out to you soon for additional webinar opportunities where we will walk you through all the sales features you and your reps will be able to take advantage of on Digital Market (such as whiteboarding, custom catalog building, assortment building and more)


It’s that easy! So, let’s get you started on Step 1. Your designated Project Manager will reach out to setup a meeting for a time that works for you and your team. We’re excited to have you on Digital Market and the entire team looks forward to working with you!


The Elastic Team