This document will cover how to build a catalog for your brand including the acceptable formatting for the files, using the file uploader, GoAnywhere.
Table of Contents
- Brand Product Upload
- How to Upload Product Files
Brand Product Upload
How to Upload Product Files
Elastic Exchange requires brand Account Managers to use GoAnywhere FTP (file transfer protocol) in order to upload the required catalog files. As part of Exchange registration and onboarding, brand Account Managers should have received access credentials and instructions via email.
Step 1: Login to GoAnywhere
If you haven't logged in yet, please refer to the Getting Started with GoAnywhere article for more information.
Upon successful login, you will land in the "/Home" file directory:
Step 3: Upload Files
Two ways to upload files:
- Click 'Upload' to find and upload files via File Explorer (Windows) or Finder (Mac)
- Drag & Drop files directly into the blank/white space of the browser window
Make sure you upload the appropriate files into the appropriate 'inbound' folder.
The Elastic Exchange product creation tool was designed to scan both the 'data/inbound' and 'images/inbound' directories every 15 minutes in search of new (or updated) files. When it finds them, it kicks into action to create (or apply changes to) the brands products.
The processed folder allows you to view the most recent file that has been uploaded to your brand's catalog. This is helpful in the event you'd like to download a processed file, make any necessary changes to it and re-upload the file. Please note that you must treat this updated file as a new document and upload it to the correct /inbound/ directory, according to the table in Step 2 above.
If you have any questions, please submit a support ticket. We're here to help.