If you have forgotten your password and are unable to log in, you can use the 'Forgot username or password?' feature to create a new password.
From the login page, click the 'Forgot username or password?' link at the bottom.
You will be prompted to enter the email associated with your elastic account. You will then receive an email from Password Helper that will contain your current username and a link to reset your password.
Be sure to check your spam folder if you do not see the password reset email come through.
Once you're logged in, you can change your password by clicking on your name in the top right corner and opening 'Account Settings.'
- For your security, Customer Support does have access to your password and will not ever request you provide your password.
- Passwords are case-sensitive.
- Passwords must be at least 8 characters long.
Help! I can't remember my login email address. If you're not sure which email is registered to your user or the email is not recognized, please create a Ticket and we will be happy to assist you!