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FAQs

Frequently Asked Questions

How do I recover a forgotten username or password?
If you have forgotten your password and are unable to log in, you can use the 'Forgot username or password?' feature to create a new password.  ...
Mon, 28 Feb, 2022 at 5:29 PM
Who loads all the products onto the platform?
The Brand does this, with guidance from our Onboarding team. Once a contract is signed, the Brand is contacted to participate in a robust onboarding trainin...
Mon, 28 Feb, 2022 at 5:30 PM
How do I load my brand's data?
Brand Account Managers can create and manage their products that are presented to the registered retailer buyers in Exchange. The catalog is show specific ...
Wed, 2 Mar, 2022 at 4:19 PM
How do I revise my images and products?
Whether you're uploading your media data for the first time or uploading new or revised versions, the process is exactly the same. Exchange scans t...
Wed, 2 Mar, 2022 at 4:53 PM
Are different shows in one market place or separate market places?
Great question! There will be individual Exchange instances for each show - Outdoor Retailer, Surf Expo, and NY NOW etc. The launches will be timed with...
Tue, 8 Mar, 2022 at 12:30 PM
At shows, are we able to manually put in orders?
No, Exchange functions as a directory for all participating brands however there is an opportunity for an Elastic platform with ordering and merchandising c...
Mon, 28 Feb, 2022 at 5:37 PM
Will I receive help to get me up and running on the platform?
Absolutely! We have Onboarding and Customer Success teams ready to assist in this process.  You will receive a welcome email that will contain all the detai...
Mon, 28 Feb, 2022 at 5:38 PM
How do brands update new products throughout the year?
Through a simple process which our Onboarding and Customer Success teams will guide you through. You'll have access to a secure file sharing hub called...
Tue, 8 Mar, 2022 at 12:32 PM
Is there any inventory management element?
Elastic Exchange is a non-commerce platform and so inventory is not supported. If inventory is an important element to your business our team can walk you t...
Mon, 28 Feb, 2022 at 5:40 PM
What do the different search fields show me?
Within the Exchange platform, there are two search fields. They allow you to search different for different things.  "Search" located on th...
Tue, 1 Mar, 2022 at 1:34 PM