FAQs
Frequently Asked Questions
If you have forgotten your password and are unable to log in, you can use the 'Forgot username or password?' feature to create a new password. ...
Mon, 28 Feb, 2022 at 5:29 PM
The Brand does this, with guidance from our Onboarding team. Once a contract is signed, the Brand is contacted to participate in a robust onboarding trainin...
Mon, 28 Feb, 2022 at 5:30 PM
Brand Account Managers can create and manage their products that are presented to the registered retailer buyers in Exchange. The catalog is show specific ...
Wed, 2 Mar, 2022 at 4:19 PM
Whether you're uploading your media data for the first time or uploading new or revised versions, the process is exactly the same. Exchange scans to...
Wed, 2 Mar, 2022 at 4:53 PM
Great question! There will be individual Exchange instances for each show - Outdoor Retailer, Surf Expo, and NY NOW etc. The launches will be timed with...
Tue, 8 Mar, 2022 at 12:30 PM
No, Exchange functions as a directory for all participating brands however there is an opportunity for an Elastic platform with ordering and merchandising c...
Mon, 28 Feb, 2022 at 5:37 PM
Absolutely! We have Onboarding and Customer Success teams ready to assist in this process. You will receive a welcome email that will contain all the detai...
Mon, 28 Feb, 2022 at 5:38 PM
Through a simple process which our Onboarding and Customer Success teams will guide you through. You'll have access to a secure file sharing hub called ...
Tue, 8 Mar, 2022 at 12:32 PM
Elastic Exchange is a non-commerce platform and so inventory is not supported. If inventory is an important element to your business our team can walk you t...
Mon, 28 Feb, 2022 at 5:40 PM
Within the Exchange platform, there are two search fields. They allow you to search different for different things. "Search" located on th...
Tue, 1 Mar, 2022 at 1:34 PM