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Frequently Asked Questions

How do I recover a forgotten username or password?
If you have forgotten your password and are unable to log in, you can use the 'Forgot username or password?' feature to create a new password.  ...
Thu, 6 May, 2021 at 12:01 PM
Who loads all the products onto the platform?
The Brand does this, with guidance from our Onboarding team. Once a contract is signed, the Brand is contacted to participate in a robust onboarding trainin...
Mon, 26 Apr, 2021 at 1:43 PM
How do I load my brand's data?
Brand Account Managers can create and manage their catalog that is presented to the registered retailer buyers in Digital Market. The catalog is created...
Tue, 27 Jul, 2021 at 9:53 AM
How do I add new users?
The ability to create a new user from the Digital Market platform is currently being developed by our amazing team and expected end of May 2021! In the mean...
Thu, 6 May, 2021 at 12:02 PM
How do I revise my catalog cover, images, products?
Whether you're uploading your media data for the first time or uploading new or revised versions, the process is exactly the same. Digital Market s...
Wed, 14 Apr, 2021 at 2:28 PM
Are Surf Expo and Outdoor Retailer one market place or separate market places?
Great question! There will be two Digital Markets - one for Outdoor Retailer and one for Surf Expo. The launches will be timed with the live events but ...
Wed, 21 Apr, 2021 at 11:32 AM
What is an "Authorized Retailer Site"?
While browsing through catalogs during the Digital Market shopping experience, buyers may notice various catalog tiles have an external link icon located in...
Thu, 6 May, 2021 at 12:09 PM
At shows, are we able to manually put in orders?
Yes, Sellers can enter orders to be shipped to retailers at our events. The barcode scanner feature makes this super convenient.
Wed, 21 Apr, 2021 at 11:30 AM
Will I receive help to get me up and running on the platform?
Absolutely! We have Onboarding and Customer Success teams ready to assist in this process.  You will receive a welcome email that will contain all the detai...
Wed, 21 Apr, 2021 at 11:43 AM
If you create custom catalogs can you create custom pricing for them as well?
We currently offer one price list but are actively evaluating the potential to add additional price lists to support your business needs.
Wed, 21 Apr, 2021 at 11:34 AM